1. Introduction
This Privacy Policy explains how WeblyBase collects, uses, stores, discloses, and protects personal data when you visit our website, register an account, purchase Services, contact support, or otherwise interact with us.
This Policy must be read together with our Cookie Policy and Terms of Service.
2. Information we may collect
Depending on how you use WeblyBase, we may collect the following categories of information:
Account and contact information
- Name, email address, phone number, and account identifiers.
- Login and authentication information.
- Business name and account preferences.
Billing and transaction information
- Purchased plans, invoices, transaction references, payment status, and billing history.
- Billing address and tax information where required.
- Limited payment-related information supplied by payment providers.
Full payment card details should generally be handled by the relevant payment provider rather than stored by WeblyBase, unless our actual payment architecture expressly requires otherwise and complies with applicable requirements.
Website and service information
- Website names, configurations, settings, uploaded files, and content you choose to store.
- Theme and plugin selections.
- Domain and integration settings.
- Usage limits and service activity.
Technical and usage information
- IP address, browser type, device information, operating system, timestamps, diagnostic records, and security logs.
- Pages viewed, feature usage, performance events, and error reports, where collected.
- Cookie identifiers and similar technologies, subject to applicable consent requirements.
Support and communications
- Messages, support requests, attachments, feedback, and communications with our team.
We do not intend to collect information that is unnecessary for the Services. Do not submit sensitive personal information unless a feature specifically requires it and appropriate safeguards are in place.
3. How we use information
We may use personal data to:
- Create and administer user accounts.
- Provide website-building functionality and deliver purchased Services.
- Process payments, invoices, renewals, and cancellations.
- Configure themes, plugins, integrations, and requested features.
- Respond to questions and provide customer support.
- Maintain reliability, troubleshoot errors, and improve performance.
- Detect fraud, prevent abuse, and protect our systems.
- Send essential service, billing, security, and policy notices.
- Send marketing communications where permitted and, when required, with your consent.
- Meet legal, tax, accounting, and regulatory obligations.
- Establish, exercise, or defend legal claims.
We will not use personal data for materially incompatible purposes without an appropriate legal basis or other authorization required by law.
4. Legal bases and permissions
Where applicable data protection law requires a legal basis, we will process personal data on the basis appropriate to the activity, which may include:
- Performing a contract with you.
- Taking steps at your request before entering a contract.
- Complying with a legal obligation.
- Protecting legitimate interests, where permitted and balanced against individual rights.
- Consent, where required or relied upon.
Where processing relies on consent, you may withdraw that consent through the available controls or by contacting us. Withdrawal does not affect processing that was lawful before withdrawal.
For India, our practices must be aligned with the Digital Personal Data Protection Act, 2023 and the applicable commencement provisions and rules. For users in other jurisdictions, additional local requirements may apply.
5. Website visitor data and customer websites
WeblyBase customers may create websites that collect information from their own visitors.
When a customer determines why and how visitor information is collected, that customer will generally be responsible for providing the relevant notices, obtaining required permissions, responding to requests, and complying with applicable law.
WeblyBase may process such information on the customer's behalf to provide hosting or platform functionality. The respective responsibilities depend on the actual service arrangement and processing activities.
Customers must not use WeblyBase to collect or process personal data unlawfully.
6. Sharing and disclosure
We may disclose relevant information to:
- Hosting, infrastructure, storage, backup, and security providers.
- Payment processors and billing providers.
- Email delivery, customer support, analytics, and monitoring providers.
- Third-party integrations that you or your administrator enable.
- Professional advisers, auditors, and insurers where appropriate.
- Courts, regulators, law enforcement, or other authorities when legally required or reasonably necessary to protect rights and safety.
- A successor entity in connection with a merger, restructuring, financing, or business transfer, subject to appropriate safeguards.
We do not sell personal data to third parties as that phrase is commonly understood. If any advertising or analytics practice legally qualifies as a sale, sharing, or targeted-advertising activity under applicable law, this statement and our consent controls must be revised to reflect the actual practice.
7. International transfers
Our service providers or infrastructure may process information in countries other than your own.
Where international transfers are subject to legal restrictions, we will use the transfer mechanisms, safeguards, or other legal grounds required by applicable law.
The locations of our infrastructure and providers should be confirmed before this Policy is published.
8. Data retention
We retain information only for as long as reasonably necessary for the purposes described in this Policy, subject to contractual commitments and legal requirements.
Retention periods may depend on:
- Whether your account remains active.
- The type of information and the service involved.
- Billing, accounting, and dispute-resolution requirements.
- Security, fraud prevention, and backup needs.
- Legal obligations and preservation requirements.
Deleting an account may not immediately remove information from all backups or records that must be retained. Retained data will be handled in accordance with applicable law.
9. Security
We use appropriate technical and organizational measures designed to protect information against unauthorized access, loss, alteration, or disclosure.
No internet-based service can guarantee absolute security. You should use strong passwords, enable available authentication protections, and promptly report suspected security incidents.
The security measures actually implemented by WeblyBase should be confirmed before any specific encryption, certification, or security guarantee is advertised.
10. Your privacy rights
Depending on your location and applicable law, you may have rights to:
- Request access to personal data.
- Correct inaccurate information.
- Request deletion or erasure.
- Withdraw consent where processing relies on consent.
- Object to or restrict certain processing.
- Request a portable copy of data where applicable.
- Opt out of certain marketing or advertising activities.
- Lodge a complaint with the relevant authority.
- Nominate another person or exercise other rights where provided by applicable Indian law.
Some requests may be limited by legal obligations, identity-verification requirements, or the rights of other people.
To exercise an applicable right, contact info@weblybase.com. We may request reasonable information to verify your identity and will respond within the period required by applicable law.
11. Children's privacy
WeblyBase is intended for users who have the legal capacity to enter into the relevant agreement. We do not knowingly collect children's personal data in circumstances where doing so is prohibited or requires authorization we have not obtained.
If you believe a child has supplied personal data unlawfully, contact our privacy team so we can assess and address the matter.
12. Marketing communications
You may opt out of promotional emails using the unsubscribe mechanism provided in the message or by contacting us.
We may continue to send essential communications relating to account security, service changes, billing, or transactions.
13. Changes to this Policy
We may update this Policy to reflect changes in our practices or applicable law. We will publish the revised version and its updated date. Where required, we will provide additional notice or obtain consent.
14. Contact and complaints
Privacy contact: info@weblybase.com
Address: Lucknow, Uttar Pradesh, India
If an applicable law requires a designated grievance officer, privacy representative, or other complaint-handling contact, publish that person's or team's required details here before launch.